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Terms and Conditions


We act as agents for independent self-employed floor coverings installers and can arrange for one of these to fit your purchase under a separate agreement between you and them. We retain full responsibility for the products and services we supply and the deliverer/installer is responsible for the standard and quality of, and any liability arising from, delivery and/or installation.

Fitting is chargeable and where carpets are to be fitted to stairs and/or vinyl or laminate flooring is to be fitted to a hallway an additional charge is made to reflect the additional fitting work involved in these areas. These charges may be payable to the company or the contractor. The charges quoted are for the goods shown on the order only. If you require additional fitting services these can be agreed with the fitter in advance and quoted for separately.

Fitting appointments are made in good faith but the exact arrival and duration times cannot be guaranteed due to the nature and unpredictability of the work involved. We cannot accept liability for delayed arrival, but you can be assured that the fitters will complete your work even if it exceeds the expected time allocation.

Fitters undertake to carry out their work with reasonable skill and care, but even with the greatest care home décor may be marked or scuffed during the fitting process. New paintwork and wallpaper is especially vulnerable and should be allowed to fully dry. A minimum of two weeks is recommended. Neither we nor any fitter undertake to carry out any redecoration, except where damage has been caused by that person’s negligence.


We aim to reproduce the colours of our products as accurately as possible but please be aware that there may be a variation in shade between the reproduction on your monitor or printer and the actual article. 

The samples provided to you are intended to give a general impression of the colour and pattern. When fitted to a larger area some patterns and apparently random blends of yarn can have an inherent striped effect, or additional patterns and colours which may not be obvious from the sample. Colours vary from batch to batch and exact matching between separate pieces (especially 4m and 5m rolls) cannot be guaranteed.

During transportation and storage pile may become slightly crushed and this will show as shaded bands across the pile. These will disappear as the carpet settles in to its new environment and as the pile is flexed through regular use and vacuum cleaning.

All carpets benefit from the use of a good quality underlay. Re-using existing underlay may result in abnormal flattening of the pile.
Gripper pins can be felt through a carpet close to skirting boards and stair risers, etc. This is normal, but as part of the fitting process and if requested to do so the fitter can flatten the pins. This will affect whether or not the gripper can be re-used.

We recommend the use of vacuum cleaners with rotating brushes on cut pile carpets but suction-only for loop pile carpets.

We recommend that all carpets and rugs are professionally cleaned periodically. The frequency will depend on the level of soiling, but should be done before soiling becomes ingrained into the pile fibres.

Spillages should be blotted up immediately. A proprietary carpet shampoo may be used for spot cleaning in accordance with the shampoo manufacturers’ instructions, but this should be tested before use in an inconspicuous area to ensure it will not harm the pile. Care should be taken not to scrub or agitate the pile which could cause it to lighten in colour. If in doubt, consult a professional cleaning company. If a bleach is required, providing the carpet is clearly bleach cleanable use a ratio of 10 parts water to 1 part bleach, again the affected area should be blotted not agitated or rubbed.


Online payments may be made by debit/credit card or Paypal. Payment is taken at the time you place your order and is processed via Paypal. 

Product Guarantees

We are responsible for ensuring that the goods we supply are of satisfactory quality, conform to the sample and are fit for the purpose for which they are sold. Certain products have additional guarantees provided by the manufacturer, we accept no responsibility for these warranties or guarantees.


Estimates as to delivery and/or fitting dates are given in good faith but are only estimates and they are not guaranteed times and should not be relied upon as such. Time is not of the essence of the contract and we will not accept liability for any losses unless we fail to deliver within a reasonable time. If the expected delivery time is likely to, or does, exceed 30 days you will be able to cancel your order if you wish and receive a full refund of the monies you have paid.

Please check that the goods you receive are the ones you ordered, the correct colour and size, and that they are examined for apparent faults or damage at the time of delivery and before installation/assembly. If on inspection you have any doubts please contact us immediately. In all cases genuine complaints will be dealt with in good faith, but your rights may be adversely affected if you do not contact us as soon as possible.

Postcode Exceptions

Unfortunately, Carpetright are currently unable to deliver to any of the following postcode areas:
Arran, BFPO, Guernsey, Isle of Man, Isle of Wight, Jersey, Lewis, Uist, Barra, Northern and Southern Ireland, Orkney, Scilly Isles, Shetland, Skye.

Limited deliveries are available to the following mainland postcodes for an additional delivery charge.  If you wish to place an order for any of the following postcode areas, please contact us on 01422 647858 or email infocr47@gmail.com prior to placing your order:

AB - 31, 33 to 38, 41 to 45, 51 to 56, 63
DD – 8 to 10
FK - 8, 17 to 21
HS – All
KW – 1 to 17
PA – 20 to 88
PH - 10, 11, 13, 14, 17 to 50
TD – 15
TR – 21 -25
ZE – All

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